Delivery Information
Milomall Delivery Information
- Delivery Coverage：Covers major cities and core urban areas nationwide. For remote regions, please contact customer service to confirm delivery availability.
- Cold Chain Guarantee：Adopts professional refrigerated delivery vehicles and insulated fresh-keeping packaging throughout the process. The temperature is maintained at -18℃ to 0℃ during transportation, ensuring frozen ingredients remain unfrozen and fresh products retain maximum freshness.
- Delivery Timeframe：Same-city orders arrive on the same day/next day; inter-city orders arrive within 2-3 working days. Delivery time may be adjusted slightly during holidays and promotion periods. Please refer to the order page for the exact timeframe.
- Packaging Standard：Uses food-grade environmentally friendly insulated boxes + medical-grade ice packs/dry ice for double protection. The outer layer is shockproof and wear-resistant, while the inner layer blocks temperature loss, ensuring zero damage to ingredients during transportation.
- After-sales Support：If ingredients are thawed, deteriorated, or packaging is damaged within 24 hours of receipt, please contact customer service to apply for return, exchange, or compensation. We offer a worry-free after-sales guarantee.