Milomall (hereinafter referred to as "we") attaches great importance to user privacy protection and is committed to safeguarding the security and legitimate rights and interests of your personal information. This Privacy Policy clearly informs you of the collection, use, storage, protection, sharing and other related matters of your personal information when you use our fresh and frozen product purchasing and related services.

Scope of Information Collection: To complete order fulfillment and service provision, we may collect necessary personal information such as your name, contact information, delivery address, payment information, and order records; if you participate in membership registration or marketing activities, you may need to provide additional information (such as preferences, feedback, etc.), and you can choose whether to provide it voluntarily.

Purpose of Information Use: The collected personal information will only be used for order processing, cold chain delivery arrangements, after-sales service, membership rights protection, product and service optimization, and compliance requirements. We will not use the information for other purposes unrelated to the services unless we obtain your explicit authorization.

Information Protection Measures: We adopt technical and management measures such as encrypted transmission, secure storage, and access permission control to prevent the leakage, tampering or loss of personal information; only authorized relevant staff can access the information within the necessary scope and must abide by strict confidentiality obligations.

Information Sharing Rules: We will not sell or rent your personal information to third parties. Sharing may only occur in the following circumstances: ① Entrusted to complete services (such as third-party delivery providers, which must abide by confidentiality agreements); ② Required by laws and regulations or instructions from competent authorities; ③ Other circumstances with your explicit consent.

User Rights and Choices: You have the right to inquire about, correct, delete your personal information, or apply for account cancellation and withdrawal of authorization; if you need to exercise relevant rights, you can contact us through customer service channels. You can adjust your preference for receiving marketing information in account settings.

Policy Updates and Notifications: This Privacy Policy may be updated due to legal revisions or business adjustments. After the update, it will be posted in prominent positions such as the official website and APP. If there are significant changes, we will notify you through reasonable means.

Contact Us: If you have questions about the Privacy Policy or need assistance, you can contact us through the official customer service hotline, email or online customer service, and we will respond and handle it in a timely manner.